Refund policy

If you haven't installed your eSIM yet, you can request a full refund within 30 days of your order. Refunding cancels the eSIM, so it can no longer be installed.

Once an eSIM is installed, we can no longer refund it, except when we were unable to provide the service you paid for — for example, if provisioning failed on our end.

When provisioning fails, we refund your payment automatically in full and email you to confirm it.